Privacy Policy

Last updated: March 24, 2026

1. Who We Are

Sonari ("we", "us", "our") operates the Sonari Shopify application and the website at heysonari.app. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

Store data (via Shopify): When you install Sonari, we access your Shopify store data as authorized through the Shopify OAuth process. This includes product information (titles, descriptions, images, pricing, variants), order data (for AI revenue attribution), and basic store information (store name, domain).

AI session data: We detect and track visits to your store that originate from AI shopping assistants (ChatGPT, Perplexity, Claude, Gemini, Copilot, Grok) using referrer analysis and UTM parameters. We do not track individual customer identities.

Waitlist emails: If you sign up for our non-Shopify waitlist, we collect your email address.

Analytics: We use privacy-friendly analytics (Cloudflare Web Analytics) that do not use cookies and do not collect personal data.

3. How We Use Your Information

  • To provide Sonari's core services: AI revenue attribution, product visibility testing, and agent readiness auditing
  • To generate product intelligence insights and fix suggestions
  • To improve and develop our services
  • To communicate product updates (for waitlist subscribers)
  • To process billing through Shopify's billing system

4. Data Sharing

We do not sell your data. We share data only with:

  • AI model providers (Anthropic, OpenAI, Google) — Product data is sent to AI models to test visibility. No customer PII is included in these queries.
  • Infrastructure providers (Railway, Cloudflare) — For hosting and delivery of our services.
  • Shopify — As required for app installation and billing.

5. Data Retention

We retain your store data and analytics for as long as Sonari is installed on your store. AI query test results are cached for 7 days. When you uninstall Sonari, we delete your store data within 30 days. Aggregated, anonymized analytics may be retained indefinitely.

6. Data Security

We use industry-standard security measures including encrypted connections (TLS/SSL), secure database access controls, and follow Shopify's security requirements for app developers.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing us. You can uninstall Sonari from your Shopify admin at any time, which will cease all data collection.

8. Cookies

The heysonari.app website does not use tracking cookies. Our Shopify app uses Shopify's session management as required for embedded apps. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify installed merchants of material changes through the Sonari app.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at sonari@heysonari.app.